Role:

As our Collections Admin Support, you will be the primary liaison between our customers and our financial goals. You are not just collecting payments—you are a problem solver. Using your expertise in non-voice communication (Chat & Email), you will guide customers through their financial challenges by offering tailored payment solutions that help them stay on track while ensuring our business remains healthy.

Key Responsibilities:

• Manage high volume of customer interactions via chat and email, ensuring each response is empathetic yet professional.
• Proactively offer and negotiate flexible payment options to help customers resolve their outstanding balances.
• Use your persuasion skills to educate customers on the importance of timely payments and convince them to commit to a sustainable payment plan.
• Maintain accurate records of all digital conversations and payment agreements to ens...