Revisión de procesos end-to-end de cobranza para identificar riesgos e implementar controles
Revisión de ARCMs para asegurarse que se apeguen a lo establecido en el MCA Standard
Evaluación de impactos (regulatorio, reputacional, negocio, pérdidas financieras, riesgo de conducta) en caso de materialización de riesgo
**Responsibilities**:
- Utilize advanced negotiation skills to resolve delinquency issues. Provide financial solution by assisting customer with their debt obligation (e. g. offering rewrite program, settlement program).Utilize computer software to document calls, analyze customer problems, and seek resolution. Utilize all available tools and technology to influence customer behavior with established procedures. Ensure proper collection actions by addressing the issue, including initiate legal actions, liaise with lawyer (for backend collections)For secured loans, credit control officer should also liaise with dealers, monitor and execute foreclosure and auction ...