Description
Key Responsibilities

Collections Operations

+ Manage a defined book of B2B accounts, working a prioritized queue daily to drive timely payment and reduce aged AR

+ Execute outbound contact strategy across phone and email, maintaining a minimum contacts per day in line with team standards

+ Work accounts across all aging stages — from early-stage courtesy reminders through to demand-stage and pre-legal escalation — following the team’s defined escalation policy

+ Log every contact attempt in HighRadius with full notes

+ Monitor and follow up on promises to pay (PTPs); action all broken PTPs same day they are identified

+ Identify and escalate accounts that manager involvement in line with the written escalation policy

Dispute Management

+ Identify, code, and route disputes to the correct internal owner (billing, procurement, operations, or sales) using the team’s dispute classificat...