The Collections Control Specialist is responsible for overseeing and controlling the performance and compliance of third-party collection agencies. The role ensures that agency partners adhere to company policies, meet recovery targets, and properly manage assigned delinquent and recovery accounts.

Key Responsibilities:

• Monitor and control performance of assigned collection agencies

• Ensure agencies meet agreed KPIs, recovery targets, and service standards

• Review, validate, and reconcile agency remittances and collection reports

• Conduct regular audits of agency activities and compliance with guidelines

• Coordinate account assignments and portfolio distribution to agencies

• Handle escalations, discrepancies, and disputes with agency partners

• Ensure strict compliance with data privacy and regulatory requirements

• Prepare performance dashboards and agency control reports