Role Purpose
Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación.
The Collections Manager is responsible for overseeing end‑to‑end collections and debt recovery operations, managing internal collections teams, external recovery agencies, processes, systems, and strategies. The role ensures smooth execution of all collections processes while maintaining high levels of customer satisfaction.
Primary Responsibilities
Manage and develop the collections and recovery teams, ensuring KPIs are met and compliance with company policies is maintained.
Oversee external recovery agencies and partnerships.
Ensure results align with the expected operational budget.
Develop and implement effective collections and debt recovery strategies.
Manage the debt recovery and sale process.
Control headcount and departmental operating costs within budget.
Introduce and ...