Role & responsibilities :

• Manage the recovery process for LAP & BL products in the respective region, ensuring optimal collection efficiency.
• Hire, train, and lead a team of Branch Collection Managers/Executives, providing continuous mentoring and coaching.
• Monitor collection performance, analyze trends, and implement corrective measures to minimize NPAs.
• Coordinate with cross-functional teams (Sales, Risk, Fraud, and Central Teams) to streamline collection strategies.
• Identify and implement process improvements to enhance operational effectiveness and team productivity.
• Drive team engagement, retention, and development, fostering a high-performance culture.
• Ensure compliance with regulatory norms and internal policies in collection and recovery operations.

Qualifications & Experience :

• 5-8 years of experience in collections & recovery in the NBFC...