Lead and manage end-to-end collection operations, ensuring effective recovery performance across all delinquency stages while maintaining compliance and strong team leadership.

Key Responsibilities

• Oversee full-spectrum collection operations, including early-stage delinquency, late-stage recovery, repossession, legal recovery, and bad debt management.
• Develop and execute collection strategies to achieve monthly and quarterly targets, including improving cure rates and reducing arrears.
• Lead, coach, and manage a team of Senior Executives and Executives, including KPI setting, performance reviews, and calibration exercises.
• Monitor delinquency trends across different buckets and initiate timely escalation and recovery actions.
• Drive optimization of collection tools and systems, including AI chatbots, WhatsApp notification systems, and mobile payment platforms.
• Ensure all collection activities comply with the ...