We are currently looking for a customer focused Collections Officer to join the National Shared Services Centre located at our head office in Parramatta, NSW to provide support to our East Coast business partners.

This role is instrumental in performing the day-to-day task of account management and collections within the centralised credit function which is a part of the National Shared Services Centre. 

This is a full-time, fixed term contract position ending July 2027 working Monday to Friday in our Parramatta office.

In your new role, you will be:

• Handling a high volume of collection calls to assigned customer base

• Negotiating the collection of outstanding balances which have fallen into arrears

• Proactively identifying and escalating risks to the Collections Manager

• Monitoring and reporting in real time of payment deterioration