As an Accounts Receivable Collections Practitioner, you are responsible for handling OTC transactional tasks in the area of customer master data and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.

Roles and Responsibility

• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
• Independently collect past due invoices by contacting customers via phone, email, or portal