Job Title: Collections Specialist
Responsibilities
Job Summary
The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from clients. This role ensures timely payments, maintains accurate records, and builds strong relationships with customers to minimize delinquency while supporting overall financial health of the organization.
Key Responsibilities

+ Monitor accounts receivable aging reports and identify overdue accounts

+ Contact customers via phone, email, and written correspondence to collect outstanding balances

+ Negotiate payment plans and settlements when necessary

+ Resolve billing discrepancies and disputes in a timely manner

+ Maintain accurate documentation of all collection efforts and customer interactions

+ Collaborate with internal departments (billing, sales, customer service) to resolve account issues

+ Recommend accounts for write-off, esca...