Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
Main purpose of the role
Responsible for a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtainedLead a team of two Collections Executives and work closely with Back Office, offering guidance on required actions and support with complex customer queries to aid in timely repaymentsHigh levels of collaboration amongst various internal and external stakeholdersExpectation of root cause analysis to understand and improve customer behavioursHow you will contribute
Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queriesSupport Collections Executives with customer contact escalations, this will involve c...