Our client is a leading Canadian retail and service organization with a large national footprint. They are seeking a Collections Specialist to join their finance team. This role is responsible for managing aged receivables, reducing outstanding balances, resolving payment issues, and maintaining positive customer relationships while supporting the organization's cash flow objectives.
Key Responsibilities
- Manage a portfolio of commercial customer accounts and outstanding receivables.
- Contact customers regarding overdue balances through phone and email correspondence.
- Investigate and resolve payment disputes, billing discrepancies, and account issues.
- Monitor aging reports and prioritize collection efforts based on risk and delinquency levels.
- Negotiate payment arrangements and follow up on outstanding commitments.
- Escalate high-risk accounts as required and recommend appropriate action.
- Collaborate with sales, operations, customer service, and finan...