Description We are looking for a skilled Collections Specialist to join our team in Henrico, Virginia. In this Contract to permanent position, you will play a pivotal part in managing past-due real estate tax accounts while providing excellent customer service. This position offers an exciting opportunity to leverage your call center experience and expertise in collections processes.

Responsibilities:
• Contact clients regarding overdue payments and real estate tax balances, ensuring timely resolution.
• Collaborate with internal teams to verify account details and update payment records accurately.
• Utilize call center experience to handle high volumes of customer inquiries professionally.
• Implement effective strategies for recovering outstanding balances while maintaining positive client relationships.
• Monitor and document the progress of collection activities in accordance with company policies.
• Analyze account data to identify trends or discrepanci...