Description
We are looking for a contract to hire collections specialist to join the team. This role will be a hybrid position and be 3 days in office and 2 day work from home.


Responsibilities:

• Oversee collection efforts for a broad portfolio of customer accounts, prioritizing aged balances and driving timely payment resolution.

• Manage the full collections cycle, from account review and customer outreach through dispute follow-up and payment reconciliation.

• Evaluate accounts of varying balance sizes and determine appropriate next steps based on risk, history, and payment behavior.

• Work closely with sales partners on selected accounts to support escalations and preserve customer relationships while improving recovery outcomes.

• Maintain accurate records of collection activity, payment commitments, and account status updates within internal systems.

• Analyze account trends and performance metrics to iden...