**POSITION SUMMARY:** With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts.

**PRINCIPAL RESPONSIBILITIES:**

+ Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status.
+ Completes system assigned tasks within the designated timeframes.
+ Reconciles and applies customer payments posted on account.
+ Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion.
+ Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.
+ Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid furth...