Description
We are looking for a detail-oriented Collections Specialist to support customer account resolution and payment follow-up in Naperville, Illinois. This Long-term Contract position is ideal for someone who combines strong communication skills with sound judgment when handling past-due balances and customer inquiries. The person in this role will work independently, maintain accurate records, and help ensure collection activities align with company standards and applicable regulations.


Responsibilities:

• Contact customers regarding overdue balances and work toward timely payment arrangements through clear and respectful communication.

• Review account status, payment activity, and related documentation to determine appropriate next steps for collection efforts.

• Record all customer interactions, commitments, and account updates accurately within designated systems.

• Respond to billing and account questions while deliver...