Description
We are seeking a proactive Collections Specialist to join our US-based team in Oakwood, GA. This role plays a critical part in ensuring timely payments and managing a multi-million dollar portfolio by engaging directly with key clients.


Key Responsibilities:


Place a high volume of outbound calls to customers to follow up on past-due accounts.

Review and analyze aging reports; proactively research and resolve payment delays.

Collaborate with shared services team a to address and troubleshoot account issues.

Track and report collections metrics, including Dollars Collected, DSO, and portfolio performance for 50+ key accounts

Use SAP to manage and update account and customer information.

Evaluate customer payment habits and identify trends and root causes driving non-payment.

Manipulate and analyze large data sets using Excel, including pivots and VLOOKUPs, to monitor and present collection...