Job Title: Collections Specialist Experience: 3–5 Years Employment Type: Full-time Role Summary

Responsibilities

• Contact customers with overdue accounts to remind them of outstanding balances and negotiate payment arrangements.
• Resolve disputes related to outstanding balances by coordinating with customers, internal departments, or external parties.
• Develop and implement collection strategies aligned with the company’s financial goals.
• Analyze account data to identify trends and recommend improvements to collection performance.
• Maintain accurate and complete records of all customer interactions, including call notes, payment commitments, and dispute details.
• Ensure proper documentation of processes, standards, and changes through formal change management procedures.
• Escalate complex or sensitive issues to senior team members or appropriate departments when necessary.
• Maintain accurate, r...