Description We are looking for a Collections Specialist to support member account resolution for a credit union in Louisiana. This long-term contract opportunity is ideal for someone who combines strong collections knowledge with a service-focused approach to helping members navigate payment solutions. In this role, you will manage past-due accounts with care, maintain accurate documentation, and work closely with internal partners to promote positive member experiences and account accuracy.

Responsibilities:
• Oversee collection activities for delinquent member accounts and pursue timely resolution through detail-oriented outreach and follow-up.
• Speak with members about account balances, repayment options, and current account standing while maintaining a respectful and solutions-oriented approach.
• Respond to questions and concerns with a high level of customer care, helping members understand available paths toward resolving outstanding obligations.
• Record a...