Description We are looking for a Collections Specialist to join a portfolio management team in Richardson, Texas in a Contract to Permanent capacity. This role focuses on connecting with customers regarding overdue accounts, resolving payment issues through effective negotiation, and maintaining accurate account records. The ideal candidate brings a customer-focused approach, strong follow-through, and the ability to manage collection activities while supporting a positive client experience.

Responsibilities:
• Contact customers with delinquent accounts by phone, email, and written communication to discuss balances and secure payment commitments.
• Negotiate practical repayment arrangements and follow established procedures to support account resolution while protecting business interests.
• Investigate hard-to-reach accounts through skip tracing and other research methods to obtain updated customer information.
• Address collection-related service questions and pr...