As a member of the loan collection & recovery team, you will be responsible for handling outbound phone calls and negotiating payments with customers. This involves achieving set collection targets, following up on arrears, and responding to customer inquiries regarding their accounts and finance charges. Your role includes monitoring collection status and processes, investigating cases for efficient collection activities, and managing delinquent accounts in alignment with KPIs and overall collection goals.

• Conduct reminder calls to delinquent customers to regularize their overdue payments.
• Negotiate with customers to establish acceptable repayment plans and composite settlements.
• Resolve customer issues and complaints within stipulated timeframes.
• Provide appropriate remedial actions, including reviewing accounts and pursuing effective legal actions for debt recovery to minimize losses.
• Ensure all collec...