Shape the future of collections with KOHO as a Collections Strategy Manager. Lead charge-off recovery, customer engagement, and data-driven strategies to enhance financial outcomes.

KOHO is seeking a Collections Strategy Manager to design and control the collections function from scratch as the company transitions to a full-service bank. Bring your expertise in analytics and strategy to create a program that ensures customer dignity while minimizing losses. This managerial role offers the chance to make a real difference in how KOHO approaches customer financial struggles.

Key Responsibilities:
• Oversee delinquency and loss trend analysis across lending products
• Develop customer engagement strategies via multiple channels
• Design payment programs that balance loss reduction and customer relief
• Manage BPO collaborations to enhance performance and compliance
• Create post-charge-off recovery strategies for customer win-back