Debt Collection: Contact customers via phone, email, or in-person to collect outstanding payments on overdue accounts, negotiating payment terms and ensuring timely resolution.
Record Keeping & Reporting: Maintain accurate records of customer interactions, payments, and account status, and provide regular reports to management on collection progress.
Customer Service & Dispute Resolution: Address customer concerns professionally, working to resolve disputes while maintaining positive relationships and encouraging timely payment.
Strong Communication Skills: Ability to effectively communicate with customers, both verbally and in writing, to resolve payment issues and negotiate terms.
Attention to Detail: High level of accuracy in managing account records, tracking payments, and following up on overdue balances.
Problem-Solving and Negotiation Skills: Ability to handle difficult situations, resolve co...
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