Description

To manage and recover delinquent accounts by proactively engaging with customers, resolving credit-related queries, and negotiating suitable payment arrangements.

The job involves compiling and maintaining accurate credit information, preparing relevant reports, and securing necessary approvals for refinancing and repossession actions. The ultimate goal is to reduce arrears and enhance revenue recovery within defined mandates.

Must have verified ZAQA educational documents

Manage costs / expenses within approved budget to achieve cost efficiencies.

Collect arrears and negotiate acceptable RAR's.

Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.

Research and develop new MIS / reports for risk management.

Retrieve and manipulate data into an understandable format through extensive data mining and analysis.

Conduct risk grading...