Description We are looking for an experienced collections specialist to support account recovery efforts while delivering a high standard of customer service in Eagan, Minnesota. This Long-term Contract position is ideal for someone who can balance firm collections practices with clear communication, accurate documentation, and a thorough approach to resolving delinquent accounts. The role requires independent judgment, strong follow-through, and the ability to work within established regulatory and company guidelines.

Responsibilities:
• Contact customers regarding past-due balances and work toward timely, practical payment resolutions through effective negotiation.
• Maintain complete and accurate records of account activity, customer conversations, commitments, and follow-up actions in the appropriate systems.
• Review delinquent accounts to determine next steps, recommend recovery strategies, and escalate issues when needed.
• Process payments and update accoun...