Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees. Their main role is to help users troubleshoot and resolve technical issues with products or services. The support specialist will work closely with the operations teams, providing support and expertise for the franchisees as required.

Core Competencies

• Autonomy
• Teamwork
• Time management
• Problem solving
• Planning
• Adaptability and Flexibility
• Communication
• Result Orientation
• Organized
• Initiative and creativity
• Customer Relationship Management

Job Duties

• Vehicle reinspection for warranties requests, quality control inspection and Best Practices follow up.
• Performing estimate reviews and bring recommendations to reach the insurers standards and provide coaching on estimating systems.
• D...