A leading company in the commercial vehicle industry is looking for an experienced Customer Care Administrator / Agent to join their PDC Aftersales team. This opportunity is ideal for a customer-focused individual with strong administration, complaint handling, and customer service experience within the automotive, transport, or fleet support industry. Responsibilities: Conduct customer follow-up calls after service, repairs, or vehicle sales. Capture and track CSI and NPS feedback. Handle and escalate customer complaints where required. Maintain accurate records and CRM system updates. Follow up on outstanding customer queries and concerns. Monitor Vehicle Off Road (VOR) feedback and regional follow-ups. Capture dealer complaints, breakdowns, and non-compliance reports. Prepare and distribute meeting notes and reports. Assist with departmental administration and operational support. Support continuous improvement of customer satisfaction and service quality. Requirements: Minimum 2...