General Description:

Responsible for managing the operational activities of the Commercial Lines Department in order to achieve profitability and ensure consistent standards of sales, service and professionalism as defined by USI’s Best Practices, Core Values and Risk Management Quality Control standards

Responsibilities:

• Manage department staff including: hiring, training, career development, performance reviews and performance improvement plans.
• Establish education and career paths for all Commercial Lines staff.
• Review account retention with Account Managers and ensure adherence to retention goals; achieve agency retention goals regarding percentage of retained business through proactive measures.
• Promote account rounding and cross-sell/referral opportunities.
• Conduct effective performance reviews and aid in setting measurabl...