Department: Loan Documentation & Servicing

Reports to: Quality Control Manager

Status: Non-Exempt

Grade: 7

Salary Range: $20.50 - $32.12

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Boston, MA or Pittsfield, MA



Purpose/Objective:


Performs a wide variety of tasks related to loan servicing as related to commercial loans according to established policies, procedures and regulatory guidelines thus assuring overall quality and integrity of the Banks commercial loan portfolios.
Key Accountabilities:

+ Reviews daily reports to ensure accurate customer billing, rate review, payment changes, transfers and performs maintenance necessary for corrections. Assists in the ongoing processing of exception handling by...