Job Description

In this role you will be carrying out installation, service and repairs on a range of Canon Commercial Print Ink Jet Printers, as well as pre and post finishing equipment. You will ensure adherence to standard call procedures and maintain quality standards, achieving a high first‑time fix rate and minimum return rates. Focus on customer satisfaction and retention by delivering an exceptional service experience.

The work is varied and fast‑paced. You should be comfortable working in teams, have accurate time‑management skills, and be eager to develop your career.

Responsibilities

• Provide first‑line troubleshooting of Commercial Print ink‑jet devices, working to strict service level agreements.
• Achieve a high first‑time fix rate and minimise recalls using labour and parts cost‑effectively.
• Communicate effectively with Canon customers and internal departments.
• Contribute to team development and p...