JOB SUMMARY
The Voice & Accent Trainer is responsible for improving agents’ spoken English, pronunciation, clarity, intonation, neutral accent, and professional communication skills. The role supports customer experience goals by ensuring agents communicate clearly, confidently, and empathetically with US representatives, Patients & Customers particularly in voice‑based interactions aligned with business and client expectations.
KEY WORDS
Voice & Accent Training
Accent Neutralization
Pronunciation & Articulation
Phonetics
Communication Skills
Call Control & Clarity
Listening & Comprehension
Customer Experience (CX)
Coaching & Feedback
BPO / Contact Center Training
Quality Improvement
Healthcare / Customer Support Communication
ESSENTIAL RESPONSIBILITIES :
Deliver Voice & Accent training for new hires and existing agents through classroom, virtual, and one‑on‑one sessions.
Train agents on Language, accent neutralization, pronunciation, ...