Job Summary:

Operates telephone switchboard to relay incoming, outgoing, and inter-office calls. Operates paging system and monitors various alarms for all facilities. Demonstrates knowledge and skills to appropriately communicate and interact with the patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs. Obtain Public Safety information from internal and external customers, accurately communicates the information to officers, and records the information correctly into the CAD system.

Performance Expectations:

Communicates with patients, families, and other callers in a courteous, friendly manner at all times (face-to-face and via telephone) to enhance patient satisfaction and the image of the hospital. Responds appropriately to urgent requests (i.e., emergency codes and public safety calls) from internal and external customers in a timely fashion to ensure customer needs are met. Transfers c...