We’re looking for a proactive and people‑first Community Growth & Success Manager to support our client in building and nurturing their customer community. You’ll be the bridge between the brand and its customers — ensuring satisfaction, driving engagement, and turning users into loyal advocates.
Key Responsibilities - Serve as the primary point of contact for community members, addressing questions, concerns, and feedback with warmth and efficiency
- Onboard new customers and guide them through the product or service experience
- Monitor community health metrics and surface insights to internal teams
- Facilitate community discussions, events, and engagement initiatives
- Collaborate with the client’s internal teams to resolve escalations and improve the customer journey
- Identify upsell and retention opportunities through proactive relationship management
- Maintain accurate records of customer interactio...