Key Responsibilities

Community Management

• Coordinate with the Social Media Strategist and Social Media Account Manager to ensure all content is published accurately and on schedule.
• Manage the social media content calendar, including always-on content and paid campaign materials across different business units.
• Develop FAQs and response guides for social media inquiries.
• Respond to customer comments and private messages in a timely and professional manner.
• Prepare and provide test/demo links for internal and client approval before content goes live.
• Coordinate with the Media Team to ensure links are properly supported by media campaigns.

Content Creation

• Create engaging, relevant, and creative content for social media platforms.
• Write captions, social copy, and other content required for s...