Position Overview

Under the supervision of the Director of Care Management, Partnership in Care, with some latitude for professional judgement and independent decision making, the Community Outreach Supervisor will oversee the Community Outreach Team. This team will work collaboratively with staff conducting telephone care management to ensure that members experiencing challenges with care engagement are actively outreached in support of their return to care; they will also focus on supporting Medicaid and HARP members living with HIV with SNP enrollment and Medicaid recertification. Since some of the staff on the team will serve as facilitated enrollers, they will also supervise facilitated enrollment processes.

Scope of Role & Responsibilities

Provide care coordination, monitoring and follow-up for members with poor care engagement. Conduct face-to-face and telephonic case management support.

Provide daily supervision of the Community O...