Job Title: Complaint Unit Office Support

Location: Marlborough, MA, 01752

Duration: 08+ Months

Shift: 5 days per week, in office.





Summary:

The Health Care Facility Complaint Unit Coordinator supports the effective operation of the Division through administrative and technical support to the unit manager, supervisors and staff.



Responsibilities include:

• Prepares reports, proofreads correspondence and responds to inquiries regarding regulatory inspection and investigation activities, including public record requests.


• Processes and enters complaints into the CMS federal database and the Division's HCFRS system upon receipt. Processes and maintains database updates relative to cases.


• Responds to external inquiries, pr...