Position Details
Job Title: Complaints Administrator – Core Business
Department: FSP – Core Business
Reports To: Business Administrations Manager
Location: Durban
Employment Type: Full-time
Job Purpose The Complaints Administrator will be responsible for providing comprehensive administrative support to potential and existing Icebolethu FSP clients. The role requires exceptional organisational skills, client care experience, and experience with Easipol and CRM systems. The ideal candidate will have strong attention to detail and the ability to handle multiple tasks efficiently, and ability to resolve client dispute.
Key Responsibilities 3.1 Complaints Intake & Logging
Receive complaints via walk‑ins, email, phone, branch submissions, Whats App, or social media escalations.
Capture all complaints accurately into the complaints management system (CRM, Excel, or in‑house platform).
Assign complaint reference numbers and ensure data completeness (client detail...