Complaints Advisor - Financial Services (Remote)
Salary: From £30,000 per year
Location: Fully Remote (Work from Home)
Job Type: Full-time, Permanent
Hours: 40 hours per week (8am-8pm, Monday-Saturday)
Start Dates: From June onwards

About the Role

We are hiring experienced Complaints Advisors to join a well-established financial services organisation, recognised as a Great Place to Work UK (2025).
This is a fully remote role where you will handle and resolve customer complaints within an FCA-regulated environment, ensuring fair outcomes and high-quality customer service.

What You'll Be Doing

Investigating and resolving customer complaints
Handling complex and regulated cases
Writing clear and compliant responses and case notes
Communicating with customers by phone and email
Working within FCA and compliance guidelines
Meeting SLA, quality, and productivity targets
Identifying risks and escalating where needed

...