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In this role you will manage formal complaints, primarily from lawyers or authorities, in German while supporting the improvement of compliance-driven processes. You will collaborate with multiple stakeholder groups across the bank to identify root causes, drive mitigation initiatives, and raise operational standards. You’ll work with a motivated team in a fast-changing digital banking environment, shaping how we handle complaints and prevent recurrence. This is a chance to apply legal and regulatory know-how to real-world customer resilience and trust, with autonomy and opportunities to influence compliance practices.
Compensaciones / Beneficios
• Record, process, and respond to formal complaints in German (from lawyers or authorities)
• Identify root causes of complaints and propose solutions
•...