Responsibilities

Customer Identity Verification: Verify all customer documents before vehicle handover, including Emirates ID, passport, visa, driving licence, and international driving permit where applicable. Conduct ICP verification to confirm authenticity and validity of Emirates IDs and customer identity. Verify customer contact details, employment information, address, and emergency contact whenever required. Ensure all mandatory documents are uploaded correctly into the rental system before vehicle release.

Driver Eligibility & Regulatory Compliance: Validate the customer’s driving licence category, expiry, eligibility, and compliance with UAE regulations and company policies. Ensure compliance with UAE laws, RTA regulations, company policies, insurance requirements, and internal SOPs. Stop or delay vehicle handover whenever compliance requirements are not met or customer authenticity cannot be verified.

Customer Due Diligence & KYC: Perform customer...