Computer Help Desk Support Services USNH Yokosuka Branch Health Clinic Sasebo JP42

Information Technology Customer Support.

The Contractor shall manage Tier 1 and 2 IT Help Desk functions, assisting the IM/IT Assistant Department Head by assuring smooth integration of services to support all local and server-based Information Technology (IT) hardware and software in the Command. Contractor shall receive technical assistance request calls via telephone, electronic mail, paper mail, facsimile, and in-person requests. Contractor shall screen, analyze and resolve a variety of hardware and software problems and other system user requests, and assist users in overcoming functional problems by providing diagnostic assistance including, but not limited to: resolving hardware, software and network problems, analyzing user permissions, utilizing Active Directory for user access and security group management, print server management, peripheral install and configur...