Overview

The Computer Service Technician applies understanding, knowledge, and guidance of information systems hardware and software to provide problem resolution, problem diagnosis and solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. They are responsible for recognizing, researching, isolating and resolving first level information systems problems for appropriate service, repairs, training and follow-up. Also performs technical inspections for all work processed in the Automated Data Processing Equipment (ADPE) Bench. Perform other duties as assigned.

Responsibilities


+ Provide technical maintenance and service for all ADPE equipment. (20%)

+ Evaluate equipment for malfunctions and deficiencies. (20%)

+ Performs baseline procedures, and hardware replacement. (20%)

+ Work closely with the Systems Support Specialist, Lead (SSSL) to determine servi...