**Overview**

Bowhead is seeking customer-focused IT professionals to support the Department of the Air Force Enterprise Information Technology as a Service program. The Computer Systems Analyst I serves as a front-line technical support specialist for Airmen, Guardians, and authorized users across the enterprise. This role receives, documents, troubleshoots, resolves, and escalates incidents while maintaining accurate records and a professional customer experience.





**Responsibilities**

+ Provide first-contact technical support for user accounts, endpoints, Microsoft operating systems, Microsoft 365 applications, approved Department of the Air Force software, network connectivity, and common enterprise services.
+ Receive and document incidents and service requests in ServiceNow, including troubleshooting steps, actions taken, resolution details, and required escalation information.
+ Apply approved troubleshooting procedures, knowle...