**Overview**

Bowhead is seeking experienced IT professionals to provide advanced service desk support for the Department of the Air Force Enterprise Information Technology as a Service program. The Computer Systems Analyst II resolves complex incidents that exceed front-line support capability, provides technical guidance to team members, documents repeatable solutions, and supports reliable restoration of enterprise services.





**Responsibilities**

+ Diagnose and resolve complex endpoint, account, application, connectivity, configuration, and enterprise-service incidents using advanced troubleshooting methods.
+ Provide escalation-level support for incidents that cannot be resolved through standard front-line procedures, including remote investigation and coordination with specialized support teams.
+ Manage assigned incidents from acceptance through resolution, ensuring accurate documentation, appropriate prioritization, timely stat...