Job Title: COMSEC Technical Support Agent

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Continental US

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Mid-Level **Technical Support Specialist -** Crypto Products Join our team as a Mid-Level Technical Support Specialist supporting the NIWC LANT Crypto ISEA for PEO C4I/PMW 130.1 Crypto Products. In this role, you'll provide advanced technical assistance via email, phone, and Naval Messages.

**Key Responsibilities:**

+ Handle complex technical support issues for DoN users, addressing both routine and emergency requests through trouble tickets and casualty reports.
+ Manage and resolve sophisticated help tickets in the NESD Help Ticketing system (Helix) for link encryptors, inline network encryptors, and legacy cryptographic equipment.
+ Monitor and r...