Concierge Agent

The Concierge Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests ensuring their comfort resolving any issues promptly and providing personalized services that reflect the hotels high standards.

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Assist with check-in and check-out procedures efficiently and accurately.
• Handle guest requests inquiries and complaints in a timely and courteous manner.
• Provide information on hotel facilities services and local attractions.
• Coordinate special guest requests (e.g. room preferences special occasions amenities).
• Liaise with other departments (housekeeping maintenance F&B) to ensure guest satisfaction.
• Maintain updated knowledge of hotel policies promotions and room availability.
• Record guest feed...