Job Responsibilities

The Inbound Guest Services Agent is to provide our Guests with a world class service according to our Yas Island guest experience ethos. He/she will create memorable vacation planning experiences utilizing exemplary sales techniques, solid guest service skills, and strong attention to detail. Meeting or exceeding established booking conversion rates, average handling time guidelines, and other performance metrics associated with the position.

The Inbound Guest Services Agent will develop and maintain excellent relationships with Guests resulting in increased levels of Guest service and conversion rates.

• To receive inbound enquiries from guests enquiring about any of the brands represented on Yas Island
• To gain a clear understanding of the guests’ enquiry or complaint
• To properly answer the guests’ query in the most accurate and speedy manner without making the guest feel rushed.
• To resolve any gues...