People Management

• Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost effective use of the resources.

Operational Management

• Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among other...