Overview

The Theater Concierge will provide a warm and exceptional specialized service by providing outstanding customer service to our theater patrons. This position will share time between Altria Theater and Dominion Energy Center

ESSENTIAL DUTIES AND RESPONSIBILITIES

+ Develop relationships with patrons to improve their theater going experience and exceed their expectations

+ Address, follow-through and resolve patron concerns


+ Anticipate the patrons need and get them excited about current and future theater productions

+ Warmly welcome patrons to the theater(s) and direct them to the right information and/or resource

+ Provide patrons with a wealth of knowledge relevant to the theater and the community

+ Research topics relevant to the theater(s) and the city of Richmond

+ Be ready to stand in as Usher when called upon

+ SMG provides a dynamic working environment in which duties and re...