Responsibilities

• Answer incoming patient calls, text messages, patient portal communications, and emails
• Handle tasks within the Navigator task management system
• Book appointments based on patient requests and company policy
• Act as a cross-functional liaison between Care Navigation, Operations, Medical, Revenue, and Billing
• Screen patients to obtain demographic and appointment information for CRM and EHR input
• Maintain a professional and positive attitude with high-caliber clientele

Requirements

• High School degree or higher
• 1-3 years of customer service, hospitality, medical office, or concierge experience
• Strong administrative background in phone-based customer management
• Strong database and systems skills
• Ability to work weekends (Saturday and Sunday)

Preferred Qualifications

• Exceptional organizational and interpersonal skills